How long to get registration number?

Here everybody can post his problems with PhotoLine
danakadadu
Mitglied
Posts: 3
Joined: Mon 30 Dec 2019 22:23

How long to get registration number?

Post by danakadadu » Tue 31 Dec 2019 20:22

Hello,
I purchased a license for Photoline on Sunday, December 29, but I still have not received my registration number to unlock Photoline.
How long does it take to get this registration number? Are you Germans still on Holiday? ;-)
I also put in a support ticket....no response on that either.
I would have expected an instantaneous receipt of a registration number when I paid....
Thank you for any help!

User avatar
Hoogo
Betatester
Posts: 3860
Joined: Sun 03 Jul 2005 13:35
Location: Mülheim/Ruhr

Re: How long to get registration number?

Post by Hoogo » Tue 31 Dec 2019 21:59

Yes, we're totally on Holiday here in Germany.
We'll even hold some celebrations today, some Kraut stuff with missiles and bombs, don't ask... :wink:
As far as I know, the registration process is done manually, so most likely it's because of the holidays.
----------------
Herr Doktor, ich bin mir ganz sicher, ich habe Atom! /Doctor, doctor, I'm sure, I've got atoms!

danakadadu
Mitglied
Posts: 3
Joined: Mon 30 Dec 2019 22:23

Re: How long to get registration number?

Post by danakadadu » Wed 01 Jan 2020 00:35

Thanks.
I figured I can joke with you a little since I worked for a division of Siemens for 15 years (before it was sold off)! :D
I still work for the company that was formed afterwards and I still have many German colleagues whom I communicate with several times a week (in English, since I don't remember any of my high school German lessons!)

User avatar
Gerhard Huber
Entwickler
Entwickler
Posts: 3721
Joined: Mon 18 Nov 2002 15:30
Location: Bad Gögging

Re: How long to get registration number?

Post by Gerhard Huber » Wed 01 Jan 2020 07:24

You should check your junk folder, you got to emails from Computerinsel.

danakadadu
Mitglied
Posts: 3
Joined: Mon 30 Dec 2019 22:23

Re: How long to get registration number?

Post by danakadadu » Wed 01 Jan 2020 08:02

Thank you, I just received it!
I unlocked PL at 11:59 pm here in Minnesota. 🙂
Happy New Year!